FAQ

A doubler is a double-strength concentrated e-liquid designed to be diluted with additional VG, PG and nicotine. Check out our handy e-juice calculator if you need help mixing.

All orders that are verified and confirmed by 2pm (on weekdays) are shipped that same day. Delivery times may vary.
Delivery times in Victoria usually take 24-48 hours.
Delivery times to NSW, SA, WA, NT generally take 1-10 business days depending on if your parcel was sent via express or road and if you are located within the express post network.

Once your order has been dispatched you will receive a confirmation email from us and a dispatch email notification from Australia Post. Your order status will display as shipped or completed.

Once your order ships you will receive a dispatch email notification from Australia Post which contains your tracking information.

Please visit our Contact Us page to explain the reason for the return and we will advise you on how to return a faulty product. You can also view the Warranty Information page for more information.

An electronic cigarette is also known as an e-cigarette, e-cig, or personal vaporizer. Electronic cigarettes are battery operated devices that heat up a liquid solution called e-liquid to a point where it turns into vapour. The vapour is then inhaled by the user. Electronic cigarettes create a vapour mist, they do not emit smoke. It feels similar to smoking but does not have the same unpleasant smells or deadly chemicals.
E-Cigarette Diagram

This is a great question, The truth is that we do not know. There simply is not enough research to indicate the truth about e-cigarettes. We would advise people to use e-cigarettes at your own risk. Do your research and come to your own informed decision. As more and more people use e-cigarettes, more and more data will become available, in both short and long term exposure. The important thing is that e-liquid and electronic cigarettes don’t contain the 4000+ chemicals that are in a tobacco cigarette.

The time taken for you to be totally free from smoking and to be comfortable with electronic cigarettes can vary. When people stop smoking, their sense of taste and smell tend to perform better over time, thus making vaping a more pleasant experience. The sooner you quit smoking, the better off your health will be and the sooner your body and lungs can start to recover.

Smoking is a very expensive habit. Just calculate how much money you spend on cigarettes each year. When you ask people that vape what some of the biggest benefits of vaping are they most often mention the significant financial savings compared to traditional smoking. A pack a day smoker could save over $5,500 per year by switching to electronic cigarettes. Cigarettes can cost around $20 per packet. We believe that one 30ml bottle of e-liquid could be comparable in puffs to a carton of cigarettes. A tobacco cigarette will supply the user on average around 15 puffs. So typically, 15 puffs on an electronic cigarette device is approximately equivalent to one tobacco cigarette in comparison.

E-liquid is also known as E-juice and is made specifically for use in an electronic cigarette. This liquid is a solution of Propylene Glycol, Vegetable Glycerin and food grade flavouring. All of these ingredients are used in everyday food products and don’t contain the 4000+ chemicals that are in cigarettes.

No. None of the e-liquid that we sell contains nicotine. Selling and supplying nicotine in Australia is against the law due to its listing as a Schedule 7 substance. Nicotine can however be imported into Australia by an individual for personal use.

Depending on use, a 10ml bottle of e-liquid can last anywhere from a couple of days to a couple of weeks. It really depends on how much you vape. A tobacco cigarette will supply the user on average around 15 puffs. So typically, 15 puffs on an electronic cigarette device is approximately equivalent to one tobacco cigarette in comparison.

E-liquid should be stored in a cool, dry place that is not exposed to direct sunlight.

The burnt tobacco flavour of a cigarette will never be replicated with e-liquid, as it is not burnt tobacco. We do offer an amazing range of natural tobacco flavoured e-liquids that will come as close to the real thing as possible.

There is simply not enough information on whether or not tobacco-dependent smokers may actually benefit from e-cigarettes. E-cigarettes are not smoking cessation devices. However, they have helped many of our customers. We do not promote e-cigarettes as smoking cessation devices. We only intend to provide an alternative for tobacco smokers 18+ that are trying to quit smoking and have tried other solutions without any success.

Some life-long smokers would say yes. But, everyone is different and there is no research to prove this. Some people believe that the many flavours are actually more enjoyable than traditional cigarettes.

Vaping may initially cause some users a dry throat upon usage, which can be alleviated by increasing their regular intake of fresh water during the transition process. If you feel the effect is still lingering on, you may have to decide whether vaping is suitable for you and seek guidance from a doctor. Generally if users experience this effect, it’s only temporary during the initial transition process.

If you are new to vaping and electronic cigarettes we would recommend beginning your venture with a starter kit. Starter kits provide you with all of the necessary components to begin vaping.

It really depends on the type of device you are using. To use an eGo style e-cig simply fill the clearomizer with e-liquid. Allow it to soak into the wicks for a few minutes and then press and hold the button located on the side of the battery whilst inhaling through the mouthpiece. Ensure to keep pressing the button whilst inhaling. The e-liquid inside the clearomizer is converted into vapour as soon as you press the button and start inhaling. All of our e-cigarette starter kits come with simple to follow instructions.

Do not store the battery in a hot or humid environment.
Do not drop or puncture the battery.
Do not force battery connection to other attachments.
Always keep batteries dry and away from moisture.
Do not dismantle or expose the battery compartment-this will result in malfunction.
If the indicator light displays ON continuously or product becomes hot- immediately disconnect the battery from the tank to break the electric connection.

1. Regularly clean and maintain your battery.
2. Keep it protected, in a case.
3. Use the correct charger.
4. Keep it charged and don’t drain it completely before re-charging.
5. Keep it in a cool dry place.
6. Remove the clearomizer after use.

There is always an inherent risk when using any rechargeable batteries at anytime and under any circumstances. www.vapestar.com.au and any of www.vapestar.com.au’s parent and subsidiary websites and businesses and or companies are not held responsible for any damage or injury caused directly or indirectly by batteries, chargers, devices and other products that we carry in any form or shape, this is including pack making.

When working with Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable cells, please be cautious and carefully use as they are very sensitive to charging characteristics and may explode or burn if mishandled. Please make sure that you have great knowledge on all rechargeable batteries before you use them. Always charge batteries at the clean and fire-proof surface. Never leave charging batteries unattended. If you see that there are visible damages on the batteries, please do not use. Always keep, store and transport the rechargeable cells in a safe, non-conductive container in controlled environment

Do not use any rechargeable battery as well as any battery charger if any visible damage is present, as well as if the cell or charger has been stressed through mishandling, accidental or otherwise, even if damage may not be visible. Always store and transport rechargeable cells in a safe, non-conductive container in a controlled environment. Please dispose battery cells, chargers or any other electronic devices in accordance of local laws and mandates.

Electronic cigarettes are for use by adults only (over the age of 18 years old). All products and accessories sold by Vapestar are only intended for committed smokers of legal smoking age (18+).

18plusWarning: This website is for Adults only 18+. Our products may not be purchased or used by any person under the age of 18. By purchasing from us you declare that you are aged 18 or older on the date of purchase. Cloudchaser reserves the right to cancel any transaction where it has reason to believe the purchaser is either below the required legal age or is purchasing products for a person below the required legal age. Do not use if you are allergic to any ingredients. These products are not intended for use as nicotine replacement therapy. Cloudchaser makes no claim that our products help to quit smoking.