Please allow 1-3 business days for your order to be processed. Although we do manage to get most orders shipped out the same day, there are times where this is not possible during extremely busy periods.
All of our shipping is done via Australia Post services. You will receive an email from Australia Post containing your tracking number once your item is ready for dispatch. We can ship to PO Boxes and Parcel Locker addresses.
Express Post generally arrives the next business day or within 3 days if you are not located within the Express Post network.
Regular Post parcels generally arrive within 2-10 business days.
We can not leave specific information for Australia Post as to where to leave your parcel.
Choosing an option that does not require a signature upon delivery will give Australia Post the authority to leave the parcel in a secure location. We WILL NOT be liable for packages that go missing if this method is chosen.
Return to Sender packages incur a $10 charge from Australia Post. Should you provide an incorrect address, or fail to collect your package you will be liable for this $10 charge plus the re-shipment fee to ship your order out again. For this reason, please ensure your shipping address details are correct and you collect your package in a timely manner.
Australia Post is a simple and cost-effective delivery service that you can rely on.
Flat Rate Shipping Fee Australia Wide
Our flat rate shipping fee is $10. This is for regular shipping with tracking and signature requirement on delivery. You will receive a tracking number via email, tracking numbers are also provided at request.
All orders over $100 will receive free shipping within Australia. These orders will be sent with tracking and a signature requirement by default to ensure the safe arrival on your behalf.
All Victorian residents will receive express post shipping for orders that contain batteries.
All other states in Australia will receive regular post shipping with tracking and only if batteries are included in your order.
Lithium batteries can not be sent via Australia Post Express Post Airmail. All lithium batteries are classified as dangerous goods and cannot be carried by air.
Australia Post cannot accept lithium batteries or devices containing lithium batteries. Parcels containing these items will only be transported within Australia and by road, this may take 2-10 business days.
E-Liquid & Accessories
All e-liquid and accessories (not including batteries) purchased within Australia will be shipped via Express Post so you should receive them the next business day or within 2 days if you are located within the Express Post network. These orders will have tracking and proof of postage so that you can track your parcel’s progress and a signature will be required on delivery.
You will receive an email from Australia Post once your item is ready for dispatch. Any tracking numbers provided to Cloudchaser by Australia Post can be provided to you via email.
Once items have been shipped we are no longer responsible for packages which may go missing or are damaged in transit. We may be able to help on your behalf if there is a dispute of delivery but we are in no way obligated to replace an order should Australia Post lose, damage or fail to deliver your package. We package all orders as best we can to minimise any damage caused by rough handling during transit but beyond that any damage caused is out of our control.
Please contact us for a quote.