Warranty Information

Cloudchaser prides itself on only selling premium quality products. However, we know that despite our best efforts, sometimes things can wrong, which is why we offer warranties on our products. Electronic cigarettes are made up of consumable goods and replacing such consumables is part of the ongoing cost of using them.
All products are tested where possible prior to shipping to ensure you receive a fully working item upon delivery.

Please note:

There is no guarantee that you will “like” the electronic cigarette, simply that it will function within the specified time frame. We do not offer “change of mind” refunds, or offer refunds simply because you do not like the shape, size, style or performance of the particular product you have purchased.

Vaping products can be complex and confusing for some users. Please do your research on your product, learn how to operate your device and learn as much about it as possible. You can use Google and Youtube to search for information about your device and the problem you are having, it will more than likely be a quick fix.

It is important to make sure you have done everything you can to troubleshoot the problem you are having prior to returning an item to us.
If we receive a returned item that is not faulty you will be required to pay a return shipping fee of $10 in order for us to send your device back to you.

Starter Kits:

All e-cigarette starter kits come with a 14 day parts warranty from the date of purchase (this is for for batteries & charger only). As a purchaser you should be aware that our e-cigarette batteries and chargers, although made to the highest quality standards, may fail or degrade over a period of time.

Our electronic cigarette batteries contain micro-electronic circuitry and micro-processors. Users should store and handle these items with special care. We advise users not to store with metallic or magnetized objects or electronic transmitting devices, such as keys and mobile phones, therefore extending their lifespan of functional use.

All consumable goods (included in starter kits) including but not limited to clearomizers and e-liquid are considered DOA and not covered under warranty. They are designed to be used and thrown away after a certain amount of uses. They are deemed as non-returnable items for health and safety reasons.
Conditions Apply

Mods:

We have a strict 14 day warranty for Mods. Due to the nature of these devices and due to our inability to know how the product is used and/or treated we can not refund or replace the item after 14 days so please be aware of this prior to purchase. During that time we will exchange in the event of defect not caused by misuse or user originated damage. Warranty does NOT include damage caused by water, button failure, a drop/fall or blow to the product and painted surfaces are not warranted against scratches & chipping. We accept no responsibility whatsoever for any damage or injury caused by battery failure or as a result of incorrect use of any products on this website.
Conditions Apply

Batteries & Chargers:

Batteries & Chargers purchased as “singles” i.e. not as part of a starter kit are also covered by a 14 day warranty from the date of purchase.
Any replacement parts are warrantied from the date of purchase of the original order.
Our electronic cigarette batteries contain micro-electronic circuitry and micro-processors. Users should store and handle these items with special care. We advise users not to store with metallic or magnetized objects or electronic transmitting devices, such as keys and mobile phones, therefore extending their lifespan of functional use.
Conditions Apply

Mod Batteries

Due to the consumable nature of batteries, returns are not allowed unless the product is defective upon receipt.

E-Liquid:

We do not accept returns or provide refunds for e-liquid or flavour concentrates/extracts that do not meet personal flavour expectations. Taste is a very subjective sense that will vary greatly from person to person. You may or may not feel that an e-liquid tastes like the exact flavour. Flavour chemistry is very complex therefore no returns or refunds are accepted. Returned e-liquid could never be re-used for any purpose, so will not be accepted. They are deemed as non-returnable items for health and safety reasons.
There is a strict no exchange policy on e-liquids. We can not re-sell e-liquid once it has left our premises due to health and safety reasons.
We do not offer “change of mind” refunds for e-liquid.

Consumables:

All consumable goods including but not limited to clearomizers, cartomizers, cartridges, atomizers, tanks, drippers, drip tips, replacement coils, e-liquid and flavour concentrates/extracts are considered DOA and not covered under warranty. They are designed to be used and thrown away after a certain amount of uses. They are deemed as non-returnable items for health and safety reasons.

All other items within our store will have warranty information listed in the product description. Should this information not be there, then assume that the item in question does not come with a warranty.

Conditions of Warranty:

Cloudchaser warrants only to the original purchaser of any product from www.cloudchaser.com.au
The warranty will be considered void if the product has been tampered with in any way, has been used with parts other than those sold and supplied by Cloudchaser, is damaged through improper use, normal wear and tear, acts of God, negligence and/or abuse.
– All warranty claims will be assessed to ensure that items are not damaged through user error.
– Any replacement parts are warrantied from the date of purchase of the original order.
– Cloudchaser reserves the right to refuse the products that are sent back if Cloudchaser suspects that the product has been opened, used or damaged by you (the purchaser) (i.e. not by the fault of Cloudchaser).
Please note that it is your responsibility to learn how to use and care for your electronic cigarette and take the necessary steps to maintain it. If a product is sent back that in the opinion of Cloudchaser is damaged by an act of negligence by you (the purchaser) or can be attributed to you, Cloudchaser will inform you in writing (letter or e-mail). If an item is refused replacement it will be returned to you along with an explanation as to why the item was refused.
– We are not responsible for any damage to items caused by Australia Post or our International carriers. We cannot be held responsible for damage or loss to goods during shipping. Once an item is shipped, Cloudchaser shall not be responsible for receipt of your package.
– Our warranty covers only faulty products and does not cover any other problems, including those that arise as a result of: (1) improper maintenance or modification; (2) parts or supplies not provided or supported by Cloudchaser products; (3) operation outside the product’s specifications; or (4) unauthorized modification or misuse.
Warranty does NOT include damage caused by water, button failure, a drop/fall or blow to the product and painted surfaces are not warranted against scratches & chipping.
The warranty is void in the event of misuse, negligence and/or not correctly following the instructions or manuals supplied with the products (if applicable).
– Products that are discontinued or no longer carried: Any product that may be discontinued or no longer supported through our line of product offerings will cease to be covered under our warranty replacement policy effective the time of discontinuance.
– All consumables including but not limited to clearomizers, cartomizers, cartridges, atomizers, tanks, drippers, drip tips, replacement coils, e-liquid and flavour concentrates/extracts are considered DOA and not covered under warranty. They are deemed as non-returnable items for health and safety reasons.
– We do NOT offer a full money back guarantee on products. We will only send out a replacement or arrange store credit after receiving the defective product. If the defective product is no longer in stock we will offer a store credit of the product purchase price (shipping charge not included). We will only send out a replacement and/or arrange store credit after receiving the defective product and only if the product is deemed faulty. Return postage of defective product is at the customer’s expense. We will cover postage of the replacement item.
If we find no fault with the item being returned the return postage will be at the customer’s expense.
– Store credit for faulty items will be for the cost of the faulty item only, the shipping cost will not be refunded.

Warranty Claims:

It is important to make sure you have done everything you can to troubleshoot the problem you are having prior to returning an item to us. We recommend researching your product on Google and Youtube to learn as much about your product as possible.

Please contact us if you would like to exchange a defective product. You must have a copy of your original receipt if you’d like to claim.

We will require the defective product to be sent back to us for inspection. If the defective product is no longer in stock we will offer a store credit of the product purchase price (shipping charge not included).

We will only send out a replacement or arrange store credit after receiving the defective product and only if the product is deemed faulty.
Return postage of defective product is at the customer’s expense and must be sent via registered post with tracking. We will cover postage costs of the replacement item.

Under Australian consumer law in the event of a warranty issue you are responsible for the return postage of the product to us.

If we find no fault with the item being returned the return postage will be at the customer’s expense.

Store credit for faulty items will be for the cost of the faulty item only, the shipping cost will not be refunded.

Due to the fact that our product is a consumable and can not be repackaged or resold like most other electronic devices, we do not offer a full money back guarantee.

The Warranty Information, Claims and Conditions may be changed or adjusted by Cloudchaser without notice at any time, for any reason.

© Cloudchaser

18plusWarning: This website is for Adults only 18+. Our products may not be purchased or used by any person under the age of 18. By purchasing from us you declare that you are aged 18 or older on the date of purchase. Cloudchaser reserves the right to cancel any transaction where it has reason to believe the purchaser is either below the required legal age or is purchasing products for a person below the required legal age. Do not use if you are allergic to any ingredients. These products are not intended for use as nicotine replacement therapy. Cloudchaser makes no claim that our products help to quit smoking.